FAQs

1. What products does GadGuru sell?
GadGuru offers innovative tech accessories, including phone covers, tablet and laptop covers, screen guards, smartwatch straps, gaming accessories, car fragrances and other useful gadgets.

2. How do I select the correct product for my device?
Check the device model, size and compatibility details on the product page before ordering. Contact us if you need help selecting the right variant.

3. What payment methods are accepted?
Available payment options are displayed at checkout. Cash on Delivery may be available for eligible products and locations.

4. How long does delivery take?
Orders are generally processed within 1–2 business days. Delivery usually takes 3–7 business days after dispatch and may take 5–10 business days for remote locations.

5. How can I track my order?
Tracking details are shared by email, SMS or WhatsApp after dispatch. Updates may take 24–48 hours to appear.

6. Can I modify or cancel my order?
Contact us immediately. Changes or cancellations are possible only before the order is packed or dispatched.

7. What is the return period?
Eligible products may be returned within 7 calendar days of delivery, unless otherwise mentioned on the product page. Items must be unused and returned with their original packaging and accessories.

8. Which products cannot be returned?
Opened or applied screen protectors, used smartwatch straps, opened fragrances or consumables and items damaged through misuse or incorrect installation are generally non-returnable.

9. What should I do if my order is damaged, incorrect or incomplete?
Contact us preferably within 48 hours of delivery with your order number, photos and an unboxing video, if available.

10. How do I request a return?
Email to info@gadguru.com with your order number, reason for return and supporting photos or videos.

11. When will I receive my refund?
Approved refunds are generally initiated within 5–7 business days after inspection or cancellation. Additional bank-processing time may apply. COD refunds are processed through bank transfer or UPI after verification.